Podcast on Customer Loyalty

You can get a lot of blogging done in airports and on planes as evidenced by my output today. I’m currently listening to a great podcast from IT Conversations. This one is from the Adaptive Path series. It’s Lou Carbone, Founder, President, and Chief Experience Officer of Experience Engineering, Inc., speaking on Creating Customer Loyalty. Not only is he a great speaker with some great anecdotes, but the topic is very interesting, at least to me. Give it a listen.

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